Frequently Asked Questions
This page lists frequently asked questions pertaining to shopping, ordering, and delivery within the merch website.
What is the return policy?
We do not allow returns in most cases due to the fact that our products are made-to-order and totally custom from our suppliers. Return requests will be handled on a case-by-case basis.
From the time I order to delivery, what is the process like?
The product will go into a short review phase before entering production. Production then takes approximately 2 business days (varies by product). After production, the shipping phase will begin and the quoted shipping time associated to your selected shipping method then takes effect.
What if my order comes and there seems to be an error (wrong size, wrong design, design flaws, etc.)?
If your order arrives with any form of error that appears to be the responsibility of our supplier, we can acquire a replacement or a refund. This would occur after we assess the condition of the item(s).
Who do I contact regarding my order?
For any questions or concerns regarding your order, please contact a member of the Merch Store Team or email: antjr@newfoundhopecommunitychurch.com
How can I track my order?
Order info will be provided to the email that you gave upon successful purchase of your product. When the supplier ships your product(s), a tracking number will be given.
Are exchanges allowed if I order the wrong size?
There are no exchanges for incorrect sizes. All products include a sizing table in the description or product images. Please order with caution. If you have fit inquiries, you may ask a member of the Merch Store Team.